Last Updated: 04/18/2026
Welcome to FynX Solutions.
By using our platform and booking services through FynX Solutions (“FynX”, “we”, “our”, or “us”), you agree to the following Terms & Conditions.
1. Platform Role
FynX Solutions is a technology platform that connects customers with independent service professionals (“Pros”).
FynX does not perform electrical, plumbing, cleaning, moving, or repair services.
All services are provided by independent contractors, not employees of FynX Solutions.
2. Independent Contractors
All Pros using the platform are independent contractors.
FynX does not control how services are performed and is not responsible for the quality, safety, or outcome of any work.
Any agreement for services is made directly between the customer and the Pro.
3. Service Call Fee (Electrical & Plumbing)
For electrical and plumbing services, a Service Call fee of $80 CAD applies.
This fee covers:
Travel time
On-site visit
Initial inspection and diagnosis
Payment Authorization
At the time of booking, your payment method will be authorized (held) for the Service Call fee.
This is not an immediate charge.
When You Are Charged
The Service Call fee is charged only after:
The Pro arrives at your location, and
You confirm their arrival through the platform
Once confirmed, the Service Call fee becomes non-refundable.
4. Quotes & Repair Work
After diagnosing the issue, the Pro may provide a quote for additional work.
No repair work will begin without your approval
You will receive the full price before accepting
Payment for Repairs
If you approve the repair:
Your payment method will be charged immediately via Stripe
The total amount will include any agreed service fees
5. Payments & Security
All payments are processed securely via Stripe.
By submitting payment, you authorize FynX Solutions to charge your payment method for:
Service Call fees (as described above)
Approved repair work
Applicable taxes
FynX does not store your card details.
6. Cancellations & No-Show Policy
Customer Cancellation
You may cancel a booking before a Pro accepts the job without charge
If a Pro has accepted but not yet arrived, cancellation may still be allowed without charge (at platform discretion)
After Arrival
If the Pro has arrived and you confirm their arrival:
The Service Call fee applies and is non-refundable
No-Show (Pro)
If the Pro does not arrive:
You will not be charged
Any authorization will be released
7. Disputes & Refunds
FynX Solutions may assist in resolving disputes between customers and Pros.
Refunds are handled on a case-by-case basis.
Refunds may be considered in cases such as:
Fraudulent behavior
Serious misconduct
Failure to perform agreed services
FynX does not guarantee refunds for completed services.
8. Limitation of Liability
FynX Solutions is not liable for:
Property damage
Personal injury
Service delays
Unsatisfactory work
Any indirect or consequential damages
Liability, where applicable, is limited to the amount paid through the FynX platform for the specific booking.
9. User Responsibilities
By using FynX, you agree to:
Provide accurate information
Ensure safe access to the property
Treat service providers respectfully
Not attempt to bypass the platform for payments
10. Platform Integrity
Customers may not:
Arrange off-platform payments with Pros
Encourage cash or direct transactions
Attempt to avoid platform fees
Violation of these rules may result in account restriction.
11. Changes to Terms
FynX Solutions may update these Terms at any time.
Continued use of the platform indicates acceptance of updated Terms.
12. Contact
For support or questions: fynxsolution@gmail.com